Retailer Care Representative

Do you get energy from helping retailers with the best service? Do you thrive on providing exceptional customer service and support in a B2B setting? Are you ready to take on challenges and grow in a dynamic environment? And can you turn customer feedback into actionable insights to enhance their shopping experience? Join our Retailer Care Team as a Retailer Care Representative for the DACH region and play a crucial role in ensuring our customers’ satisfaction and loyalty.

At Dorel Juvenile Europe, we create innovative and premium products for growing children. Our strong brands such as Maxi-Cosi, Tiny Love and Bebeconfort can be found in over 80 countries worldwide and it is our ambition to extend our leading position in the market.

Your mission

Alongside your colleagues, you ensure excellent service, you amaze our retailers and surpass their expectations. Within the team, fun and focus on results go hand in hand. 

Key responsibilities

Account / relationship management
Realizing the sales plan, in such a way that it is possible to make on time corrections for achieving the sales targets. Managing several accounts, analysing and reporting the sales results, as well as signalling and informing sales managers about subjects and/or issues that came up during contact with the customer.

Shipment planning
Managing the planning of shipments in such a way that products are available to the distributor within the determined costs, within the planned delivery time, and in line with the customer wishes. Keeping in mind the customer and country specific requirements, as well as the relevant financial activities (ex. LC, bank guarantee, advance payments).

Order management/entry
Accepting and processing orders, as well as checking the orders for correctness and on-time delivery possibilities. Based on requested delivery time, optimizing the order stream for distributors; indicating possible roadblocks and solving these independently. Acting as the contact person for questions about placed orders, deliveries, and customer/country specific requirements.

Your profile

• You have some years of relevant experience in a similar position.
• Fluency in German is a must, just as business proficiency in English.
• Experience in working with an ERP system is helpful, we work with Salesforce.
• Customer oriented without losing sight of sales targets.
• Strong in planning and organizing (managing priorities).
• You have excellent communication skills and know how to use them.
• You’re always one step ahead and dare to take the initiative.
• Strong sense of accountability. You consider yourself as the answerable person to arrange things or get things done, or when synchronization with others is needed.

What we offer

• A salary between 2500 and 2900, based on your experience and knowledge, with room to grow.
• This is a position for 32 to 40 hours per week, depending on your preferences.
• You will first receive an annual contract with a probation time of one month.
• You are eligible for a 13th month every year.
• The option to work hybrid up to 3 days, with 2 joint office days.
• The annual leave entitlements consist of 28 vacation days in the case of full-time employment.
• Extensive retirement plan.
• Other terms include travel expenses, use of a laptop and telephone if required, option to purchase extra holiday hours, Bicycle Plan and collective health insurance.
• Besides work there is time for fun such as team outings or our Workout on Wheels bootcamp every Tuesday.

N.B. This position is eligible for our internal ‘Refer a Friend’ policy. Please ask your HR Manager for the terms that apply.

Are you ready to grow?

Working at a Top Employer 

We are thrilled to have been officially certified as a 'Top Employer' for 2023 and 2024 for our Dorel Juvenile Europe HQ in the Netherlands! This remarkable achievement is a testament to our collective dedication and hard work. This is a team effort, and we couldn't be prouder of the incredible team we have. For you as a soon-to-be DJE team member, this means we prioritize your well-being, development, and experience at Dorel Juvenile.  

Being recognized as a Top Employer is a clear validation of our commitment to creating an exceptional work environment. This certification highlights our dedication to enriching our workplace through proven people experiences, aligning with our ambition to become the Employer of Choice. Our People Strategy, designed with your needs in mind, prioritizes connection, clear communication, development, and learning. Please ask us about this during your interview process.  

For more information, visit the Top Employers Institute's website. 

About Dorel Juvenile

Dorel Juvenile is the world's leading juvenile products company. Our well-known products and strong brands Maxi-Cosi and Tiny Love are complemented by regional brands and are available in more than 100 countries.

We are proud to work with 2.700 highly driven professionals in 25 different countries. All our talented employees share the same mission: to Care for Precious Life. We help families live carefree lives by providing them with juvenile products with the highest safety and comfort standards.

Our frontrunner mentality matches our position as a global market leader. Being first means we forge our own path; we explore new ways to enhance our brands. We are continuously reinforcing our leading position and believe that team spirit, personal drive, and accountability can make a real difference in achieving sustainable growth. A vital element of our daily operations is the strong connection we maintain with our consumers. We engage with them wherever they are, so they will always benefit from our products and services, even in ways they did not expect.