Amazon Support Specialist

About us

Are you passionate about e-commerce and the potential of platforms like Amazon? Do you excel in optimizing content and monitoring performance metrics? If so, then this role is perfect for you! Join our European E-commerce Team as a Support Specialist Amazon and take charge of enhancing our brand presence and performance on Amazon's marketplace!

Your mission

Your mission is to monitor and optimize content, ensure seamless operation of our Amazon storefronts, and drive performance improvements. By accomplishing these objectives, you will contribute to establishing our brand as a leader on Amazon, ensuring excellent visibility, engagement, and sales growth while maintaining high content quality.

N.B. this is a temporary position covering a maternity leave, starting asap up to February 2025 guaranteed. With the possibility to extend till August 2025.    

Key responsibilities

• Monitor Content: Oversee the quality and accuracy of content using a digital self-tooling
• Track KPIs: Regularly review and act on KPIs via Content dashboards to manage events, core metrics, and overall performance.
• Create & Update Content: Lead the creation and optimization of missing video/image content based on insights and integrate it into the system.
• Resolve Issues: Address content-related issues and lead bi-weekly escalations with the Amazon point of contact.
• Maintain Brand Stores: Implement, maintain, and update Amazon brand stores for various countries and brands.

Your profile

• Bachelor’s degree or equivalent in a related field such as marketing, e-commerce, communications, or business.
• You are at the beginning of your career or have some experience as a content specialist with a passion for e-commerce and Amazon.
• Analytical Skills: Strong ability to interpret data and act based on insights.
• Project Management: Experience in managing and executing projects effectively.
• Communication: Excellent command of English; additional languages such as German, French, Spanish, Polish, or Swedish are a plus.
• Technical Knowledge: Preferably familiar with Adobe Photoshop
• Personal Qualities: Proactive, organized, results-oriented, commercial mindset and a team player with a can-do attitude.

Are you ready to grow with us?

• A salary between 2400 and 2500 a month based on your experience and knowledge, with room to grow.
• This is a position for 36 to 40 hours per week, depending on your preferences.
• You will first receive a temporary contract up till February 2024.
• You are eligible for a 13th month.
• The option to work hybrid up to 3 days, with 2 joint office days.
• The annual leave entitlements consist of 28 vacation days in the case of full-time employment.
• Extensive retirement plan.
• Other terms include travel expenses, use of a laptop and telephone if required, option to purchase extra holiday hours, Bicycle Plan and collective health insurance.
• Besides work there is time for fun such as team outings or our Workout on Wheels bootcamp every Tuesday.

N.B. This position is eligible for our internal ‘Refer a Friend’ policy. Please ask your HR Manager for the terms that apply.

Why should you choose for us? In this dynamic position we give you opportunities to develop skills in e-commerce, digital marketing, and more within our leading international organization. Are you ready to grow?

Working at a Top Employer 

We are thrilled to have been officially certified as a 'Top Employer' for 2023 for our Dorel Juvenile Europe HQ in the Netherlands! This remarkable achievement is a testament to our collective dedication and hard work. This is a team effort, and we couldn't be prouder of the incredible team we have. For you as a soon-to-be DJE team member, this means we prioritize your well-being, development, and experience at Dorel Juvenile.  

Being recognized as a Top Employer is a clear validation of our commitment to creating an exceptional work environment. This certification highlights our dedication to enriching our workplace through proven people experiences, aligning with our ambition to become the Employer of Choice. Our People Strategy, designed with your needs in mind, prioritizes connection, clear communication, development, and learning. Please ask us about this during your interview process.  

For more information, visit the Top Employers Institute's website. 

About Dorel Juvenile

Dorel Juvenile is the world's leading juvenile products company. Our well-known products and strong brands Max-Cosi and Tiny Love are complemented by regional brands and are available in more than 100 countries.

We are proud to work with 2.700 highly driven professionals in 25 different countries. All our talented employees share the same mission: to Care for Precious Life. We help families live carefree lives by providing them with juvenile products with the highest safety and comfort standards.

Our frontrunner mentality matches our position as a global market leader. Being first means we forge our own path; we explore new ways to enhance our brands. We are continuously reinforcing our leading position and believe that team spirit, personal drive, and accountability can make a real difference in achieving sustainable growth. A vital element of our daily operations is the strong connection we maintain with our consumers. We engage with them wherever they are, so they will always benefit from our products and services, even in ways they did not expect.