Retailer Care Representative Export

We have an opportunity for you to work for the world’s biggest juvenile goods manufacturer with popular brands like Maxi-Cosi, Tiny Love, Bebeconfort and Safety 1st.  As a Retailer Care Representative at Dorel Juvenile, you will have a big impact on our companies’ performance. Therefore, we would like to add someone to our team who works client centric, is passionate about our products and is driving an optimal customer lifetime value.

Your mission

By working as a team with the export managers, you will manage your accounts, serve the partners in the best possible manner, and reach the sales targets together. Within our Export department, you will be working alongside 4 Export back-office colleagues to help realize the sales targets and plans for several export markets. You will work with multiple clients, internal departments and collaborate daily with the Export Managers.

Key responsibilities

 Account / relationship management: Realizing the sales plan, in such a way that it is possible to make on time corrections for achieving the sales targets. Managing several accounts and coordinating a network of agents and distributors, analyzing, and reporting the sales results, as well as signaling and informing export managers about subjects and/or issues that came up during contact with agents/distributors.

Order management/entry: Accepting and processing orders, as well as checking the orders for correctness and on-time delivery possibilities. Based on requested delivery time, optimizing the order stream for distributors, indicating possible roadblocks, and solving these independently. Acting as the contact person for questions about placed orders, deliveries, and client/country specific requirements.

Shipment planning: Managing the planning of shipments in such a way that products are available to the distributor within the determined costs, within the planned delivery time, and in line with the clients wishes. Keeping in mind the client and country specific requirements, as well as the relevant financial activities (ex. LC, bank guarantee, advance payments)

Sales Applications: Possible participation in various optimization projects and all aspects of our ERP system that are related to Export.

This position is based in our EU headquarters in Helmond, NL and you will report to Tiziana Dercole, Team leader Retail Care Export at Dorel Juvenile.

Your profile

• At least a few years relevant experience in a similar position, preferably in an Export environment.
• Knowledge of export documents is a plus.
• Business proficiency in written and spoken English, fluency in French is an appreciated plus.
• Customer oriented without losing sight of sales targets.
• Strong in planning and organizing (managing priorities).
• You have excellent communication skills and know how to use them.
• You’re always one step ahead and dare to take the initiative.

What we offer

• This position is available for 28-32 hours. 
• You are eligible for a 13th month every year.
• The option to work hybrid.
• The annual leave entitlements consist of 28 vacation days in the case of full-time employment.
• Extensive retirement plan.
• Other terms include travel expenses, use of a laptop, option to purchase extra holiday hours, Bicycle Plan and collective health insurance.

Are you the passionate, service oriented English-speaking Talent, who likes to boost his or her career working for an A-brand like Maxi-Cosi? You will work in an ambitious team with matching growth opportunities.

This is a position with lots of flexibility in an international environment with an international team. We enable you to truly exceed your own (and our) expectations. We offer great working conditions and even better colleagues. Are you ready to grow with us?

Working at a Top Employer

We are thrilled to have been officially certified as a 'Top Employer' for 2023 for our Dorel Juvenile Europe HQ in the Netherlands! This remarkable achievement is a testament to our collective dedication and hard work. This is a team effort, and we couldn't be prouder of the incredible team we have. For you as a soon-to-be DJE team member, this means we prioritize your well-being, development, and experience at Dorel Juvenile.

Being recognized as a Top Employer is a clear validation of our commitment to creating an exceptional work environment. This certification highlights our dedication to enriching our workplace through proven people experiences, aligning with our ambition to become the Employer of Choice. Our People Strategy, designed with your needs in mind, prioritizes connection, clear communication, development, and learning. Please ask us about this during your interview process.

For more information, visit the Top Employers Institute's website.

About Dorel Juvenile

Dorel Juvenile is the world's leading juvenile products company. Our well-known products and strong brands Max-Cosi and Tiny Love are complemented by regional brands and are available in more than 100 countries.

We are proud to work with 2.700 highly driven professionals in 25 different countries. All our talented employees share the same mission: to Care for Precious Life. We help families live carefree lives by providing them with juvenile products with the highest safety and comfort standards.

Our frontrunner mentality matches our position as a global market leader. Being first means we forge our own path; we explore new ways to enhance our brands. We are continuously reinforcing our leading position and believe that team spirit, personal drive, and accountability can make a real difference in achieving sustainable growth. A vital element of our daily operations is the strong connection we maintain with our consumers. We engage with them wherever they are, so they will always benefit from our products and services, even in ways they did not expect.